Customer Agreement Policy
This Customer Agreement (the "Agreement") is entered into between VAY FINANCE INC., operating as "VayFinance" ("we", "us", "our"), and you ("Customer", "you"), and governs your access to and use of the services available at vayfinance.com (the "Services").
1. Acceptance of this Agreement
By creating an account or using the Services, you confirm that you have read, understood, and agree to be bound by this Agreement, our Privacy Policy, Cookie Policy, Warning Notice and Risk Disclosure, and Geoblocking Policy.
2. Eligibility
To use the Services you must be at least 18 years old, have the legal capacity to enter into a binding agreement, and not be located in, or a resident of, a jurisdiction listed in our Geoblocking Policy or otherwise subject to applicable trade or economic sanctions.
3. Account registration and verification
You must provide accurate, current, and complete information when registering and keep it up to date. We are required to verify your identity and may request identification documents, proof of address, and information about the source of funds before allowing you to place or complete orders. We may decline to open, or may suspend, an account if verification cannot be completed to our satisfaction.
4. Description of services
We enable you to purchase cryptocurrency (currently BTC, ETH and USDC) using EUR, USD or CAD by bank transfer, delivered to a wallet address you control. Selling cryptocurrency through the platform may be introduced in the future and, where offered, is governed by this Agreement. We do not hold customer funds in a trading account, operate an order book, or provide custody of your crypto assets once delivered.
5. Quotes, rates and fees
Cryptocurrency prices are volatile. Rates shown are indicative until you confirm an order, at which point a quote is generated and valid for a limited time, as shown at checkout. Applicable fees are disclosed before you confirm an order. Once a quote expires, a new quote must be requested and may reflect a different rate.
6. Placing and processing orders
Every order is subject to manual review before processing. We may request additional information or documentation, delay, decline, or cancel an order at our discretion — including where we suspect fraud, a breach of this Agreement, or a legal or regulatory concern — and will inform you where reasonably possible.
7. Payment
Payment is made by bank transfer using the reference provided with your order. You are responsible for ensuring payments are sent from an account held in your own name and for using the correct reference so your payment can be matched to your order without delay.
8. Delivery of digital assets
You are solely responsible for providing an accurate wallet address and selecting the correct network for your order. Blockchain transactions are irreversible; we cannot recover, reverse, or refund crypto assets sent to an incorrect or incompatible address. See our Warning Notice and Risk Disclosure for further detail.
9. Cancellations and refunds
Orders may be cancelled before payment is sent. Once fiat payment has been received and crypto has been delivered, the order is final. If an order cannot be completed after payment is received (for example, following a failed verification check), we will contact you to arrange a refund to the originating account, less any fees already incurred.
10. Prohibited uses
You may not use the Services for any unlawful purpose, including money laundering, terrorist financing, sanctions evasion, or fraud, or to circumvent our Geoblocking Policy. We may report suspicious activity to the relevant authorities as required by law.
11. Suspension and termination
We may suspend or terminate your account, with or without notice, if we reasonably believe you have breached this Agreement, engaged in prohibited activity, or where required by law or a regulator. You may close your account at any time by contacting us, subject to completion of any pending orders and our record-keeping obligations.
12. Limitation of liability
To the maximum extent permitted by law, VAY FINANCE INC. is not liable for indirect, incidental, or consequential losses, or for losses arising from your own error (including incorrect wallet details), third-party payment delays, or events outside our reasonable control. Nothing in this Agreement limits liability that cannot be excluded under applicable law.
13. Indemnification
You agree to indemnify VAY FINANCE INC. against claims, losses, and expenses arising from your breach of this Agreement or misuse of the Services.
14. Intellectual property
All content, trademarks, and technology used to provide the Services belong to VAY FINANCE INC. or its licensors. You may not copy, reproduce, or use them without our prior written consent.
15. Governing law and disputes
This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising from this Agreement will be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
16. Amendments
We may update this Agreement from time to time. Continued use of the Services after changes take effect constitutes acceptance of the updated Agreement. The latest version is always available on this page.
17. Contact us
Questions about this Agreement can be sent to support@vayfinance.com or by mail to VAY FINANCE INC., 94 Lakeshore Road East, Unit 203, Mississauga, Ontario, L5G 1E3, Canada.